About Broadlink Smart Home Product
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (9)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
29 Apr 2019 06:08
.Good packing. good Delivery time. easy. have to review the product. just opened it.
25 Apr 2019 19:55
Very good product meets your target
24 Apr 2019 19:23
Excellent store!! The article is like description and works properly! I arrive fast and in good condition!
23 Apr 2019 14:24
Come for 20 days. Packed inadvertently, decilka layer pupyrchasty polyethylene. The package includes rf 315 and 433 mhz. Shoot the little and the signal is tight, screwing all the room in 20 square meters. Metriv. Program e-control. Pulti postvavavav sam, krim vimikacha sonoff. Screenplay pratsuyu chudovo. Teper one button can be connected overnight projector, media player, receiver .... That's the multiple children. Plan all priv'yazati to amazon alexa abo google home. Uncle salesman.
20 Apr 2019 05:40
Works well with Google Home, After creating the account on IHC EU, add the broadlink device, and then add your devices to order. Then you have to create scenes by device, then go to home to add these scenes to your room type "living room", as in my photos or next where the ordered device is and add it to this room. Be careful in the scenes avoid the same names type on amp, off AMP because it will play the 2 scenes with AMP, so choose to turn off home theater for example. Small bugs sometimes but for the price it's not bad at all.
18 Apr 2019 09:37
Exact product description
13 Apr 2019 14:25
Fast shipping. Everything the same as the description. I 've set up the tv and a couple more devices but i still have to investigate since the teams it brings is poor and with google home voice commands have to be in english moment.
6 Apr 2019 11:05
Delivery took only 16 days to the moscow obo. Corresponds to the description, everything works, it also works with remotes from the chandeliers (433/315 mhz). Air conditioning and tv are also scanned. Thank you, i recommend!
28 Dec 2018 06:00
The device works perfectly, i have it together with alexa and it goes great, it cost me a little until i found the right controls but once you have them it's going perfect i recommend it.
13 Dec 2018 09:58
Everything works thanks i will use. Very good working with air conditioning in the kitchen and with tv sorry that only one room. I bought 2 pieces of rm3 still need to buy the same 2 pieces. Also ordered rm2 pro one piece for the whole house, smart home.
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